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AI Agent Development

Tool-Using AI Agents With Guardrails & Full Audit Trails

Agents that use your tools CRM, email, databases, browsers to complete multi-step work with approvals where risk is high.

  • Scoped tool access
  • Human approval gates
  • Step-level tracing
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  • 60+Projects Delivered
  • 7+Years Shipping Software
  • 30+Team Members
  • 24/7Support Available
AgentiAI Agents
Overview

Agentic Workflows That Complete Jobs, Not Just Chats

AI agent development is about planning and acting across systems: update CRM fields, draft emails, query databases, or drive a browser when APIs are missing.

We ship agents with allow-lists, spend caps, PII redaction, and replayable traces so operations can trust and debug every run.

  • Multi-step tool calling
  • HITL on irreversible actions
  • Replayable traces
  • Policy allow/deny lists
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Capabilities

What We Build for AI Agents

Capabilities we deliver under ai agent development scoped to outcomes you can measure.

  • Tool-Using Business Agents

    Agents that call APIs, update records, draft messages, and close loops with audit trails.

    • Tools
    • APIs
    • Audit

  • Research & Briefing Agents

    Gather sources, summarize, and produce structured briefs for sales, ops, or product teams.

    • Research
    • RAG
    • Reports

  • Workflow Orchestration

    Multi-agent pipelines with queues, retries, and human-in-the-loop checkpoints.

    • Orchestration
    • HITL
    • Jobs

  • Browser & Desktop Automation Agents

    When APIs are missing, controlled browser agents complete form-heavy legacy tasks.

    • Browser
    • RPA
    • Legacy

  • Guardrails & Policy Engines

    Allow/deny lists, spend caps, PII redaction, and approval gates before irreversible actions.

    • Safety
    • Policy
    • PII

  • Observability & Replay

    Trace every step so you can debug failures and prove what the agent did.

    • Tracing
    • Logs
    • Replay

Plan your ai agents roadmap

Talk to an Expert
Use Cases

Where AI Agents Fits Best

Concrete workflows where ai agent development pays off fastest.

  • Revenue ops enrichment agents

    Pull firmographics, update CRM fields, and draft personalized first touches for AE review.

    • RevOps
    • CRM

  • Vendor research agents

    Compare options, extract pricing from approved sources, and produce a scored shortlist.

    • Procurement
    • Research

  • Back-office form agents

    Fill legacy portals with validated data when no API exists with screenshot evidence.

    • Legacy
    • Browser

  • Incident triage agents

    Gather logs, draft status updates, and open tickets with severity suggestions.

    • SRE
    • Ops
Examples

Sample Engagements & Outcomes

Illustrative delivery patterns from ai agents work scoped to similar problems.

  • CRM hygiene agent

    Nightly agent cleaned duplicate accounts and flagged risky edits for manager approval before write-back.

    • CRM
    • HITL

  • Competitive brief agent

    Sales team received Monday briefs with sources cited; legal blocked domains stayed out of retrieval.

    • Sales
    • RAG

  • Claims intake agent

    Extracted fields from emails, created cases, and paused for human sign-off on payout recommendations.

    • Insurance
    • HITL
Approach

Permissions Before Autonomy

We separate “read/research” from “write/act,” add budgets, and require human approval when money, messages, or deletes are involved.

Book a Discovery Call

An agent without a tool policy is a liability. We start from the smallest tool set that completes the job.

  • Least-privilege tools
  • Budgets and rate limits
  • Approval on high-risk steps
  • Replay every run
Tech Stack

Stack for Agentic Systems

Orchestration, tool adapters, and tracing models are swappable; control planes are not.

Orchestration

  • LangGraph-style flows
  • Queues
  • Workers
  • Schedulers
  • HITL gates

Tools

  • REST/GraphQL
  • SQL
  • Email
  • CRM SDKs
  • Browser automation

Models

  • Tool-calling LLMs
  • Open-source options
  • Embeddings
  • Classifiers

Safety

  • Policy engine
  • PII redaction
  • Spend caps
  • Full traces
Process

How We Ship Safe Agents

Simulate the workflow, then unlock tools one permission at a time.

  1. Step 01

    Job & Risk MappingWeek 1

    List steps, systems, blast radius, and which actions need a human signature.

  2. Step 02

    Shadow Mode PrototypeBuild

    Agent proposes actions without executing writes; we score plan quality on real tickets.

  3. Step 03

    Guarded ProductionShip

    Enable tools with allow-lists, budgets, logging, and approval queues for irreversible steps.

  4. Step 04

    Autonomy ExpansionOngoing

    Raise autonomy only where traces show stable success; keep HITL where risk stays high.

Why Nihon Infotech

Agents You Can Defend in an Audit

We optimize for explainable actions every tool call has a reason and a log.

  • Shadow mode first

    Prove plans before granting write access.

  • Policy as code

    Allow-lists and caps are versioned, not tribal knowledge.

  • HITL by design

    High-risk steps never skip a human by accident.

  • Portable orchestration

    Swap models without rewriting your tool layer.

Recent Projects

Look at latest works gallery

View All Projects

What our clients say about Nihon Infotech.

Trusted by Clients Worldwide

5.0· 42 Google reviews

  • Rohan Kashyap

    SaaS landing page & dashboard

    We worked with Nihon Infotech to build our SaaS landing page and dashboard from scratch. What stood out was how much they actually understood our business before writing a single line of code.

    Posted on Google

  • Manjeet Narwal

    Consulting website

    Honestly didn't expect this level of quality from an Indian agency. I'd been burned twice before by freelancers who disappeared after delivery. Nihon Infotech delivered my consulting website in 3 weeks and picked up every call.

    Posted on Google

  • Anjana Thakur

    Shopify migration

    Migrated my entire Shopify store to a custom theme with Nihon Infotech and the difference is night and day. Page speed went from 6.2s to 1.8s, mobile conversions jumped 47% in the first month.

    Posted on Google

  • Asif Ali

    Food delivery app

    Built our food delivery MVP with them - React Native, clean code, on time, on budget. They pushed back when we asked for features that wouldn't help, which I respect. App's live on Play Store and App Store now, 4.6 stars from real users.

    Posted on Google

  • Dilshad Khan

    Dubai business website

    Hired Nihon Infotech for our Dubai-based business website and the results exceeded expectations. Professional team, great communication across time zones, and excellent quality.

    Posted on Google

  • Irshad Khan

    Website development

    What sets Nihon Infotech apart is their 24/7 support and clear communication throughout the project. Our website was delivered on time with zero issues. Reliable and trustworthy.

    Posted on Google

  • Tahnnum Khan

    Shopify store

    Nihon Infotech developed our Shopify store and it looks amazing. Sales increased within the first month. Great e-commerce development team with excellent support.

    Posted on Google

  • Sourabh Kapil

    AI chatbot

    The AI chatbot Nihon Infotech built for our website and WhatsApp now handles most of our customer queries automatically even after business hours. Support workload dropped noticeably in the first month.

    Posted on Google

  • Ankit Rawat

    React Native app

    Nihon Infotech delivered a polished React Native app in under 10 weeks. Real-time order tracking, secure payments, smooth UX. Professional mobile app development team that treats your product like their own.

    Posted on Google

  • Vijay Kumar

    Business website

    Clear communication, on-time delivery, and a fast, mobile-friendly website that started generating inquiries within weeks.

    Posted on Google

FAQ

AI Agents Questions We Hear Most

Straight answers about ai agent development before you commit budget.

  • Fixed-scope proposals
  • You own the code
  • Direct access to builders
Ask a Question

Chatbots mainly answer. Agents plan and take actions across tools with permissions, memory, and measurable outcomes.

With scoped tools, budgets, logging, and human approval on high-risk steps, yes. We never give unconstrained write access by default.

REST/GraphQL APIs, databases, email, Slack, CRMs, and browsers. We prefer official APIs over scraping whenever possible.

Both. We pick based on latency, cost, privacy, and capability and keep the orchestration layer portable.

The agent runs on live inputs but only proposes actions. Operators accept/reject until success rates justify automation.

Discovery + a fixed first workflow, then expand tool coverage. Retainers cover monitoring and new playbooks.

Let's Build Together

Have a Workflow You Want an Agent to Own?

Describe the systems and the risky steps. We will propose a guarded tool map and a shadow-mode plan.

Request Free ConsultationContact Us
Get In Touch

Let's Discuss Your Project Requirements.

Speak with our experts and receive a tailored solution, timeline, and cost estimate.

Our Locations

Our Offices

  • Nihon Infotech office in Mohali, PunjabMohali

    Mohali, Punjab

    Plot No. 341, Industrial Area Mohali Phase 9, S.A.S Nagar, Punjab 160062
    Get Directions
  • Nihon Infotech office in Dubai, UAEDubai

    Dubai, UAE

    29th Floor, Court Tower, Business Bay, Dubai, UAE
    Get Directions
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